Customer Service Representative

Customer Service Representative

At Merge IT

Date Posted: 06 April, 2021

Location: USA Only, TELECOMMUTE

We are looking for a customer-oriented service representative to work remotely from home for our client.

This position has two weeks of paid training and is 100% remote.

The Customer Service Representative, or CSR, will act as a liaison, provide information and resolve problems that customer accounts might face with accuracy and efficiency. This position is perfect for patient, empathetic, and passionately communicative people who find that problem-solving also comes naturally.

$12/hour with benefits available to full-time employees after 90 days employed.

 

Customer Service Responsibilities list:

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

 

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree or equivalent
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