Administrative Assistant/File Clerk

Administrative Assistant/File Clerk

At Pierremont Mortgage

Date Posted: 09 April, 2021

Location: USA Only, TELECOMMUTE

Pierremont Mortgage is looking for an Administrative Assistant/Customer Service to work in our facility. We are looking for someone for a great opportunity to grow with an expanding company. We are looking for individuals that are willing to learn and bring a great positive attitude and work ethic to the table daily. If you are interested in joining our team please read the job description below and apply.

 

JOB DESCRIPTION/RESPONSIBILITIES:

  • Tracking of inbound freight to ensure the on-time arrival of the product, via email, phone, and internet.
  • Timely follow-up of priority orders and delivery appointments.
  • Data entry and file maintenance (new item set-ups, PO tracking comments, and more as needed).
  • Generate, maintain and manage reports designed to provide analytical support to the Pierremont Mortgage management team.
  • Provide additional administrative support for the Pierremont Mortgage team as requested.
  • Reviewing/answering emails
  • Special Projects as assigned.
  • Creates and modifies various documents using Microsoft Office.
  • Maintains Outlook calendar(s) in current and accurate status.
  • Coordinates meetings and conference calls as needed or anticipated.
  • Coordinates travel arrangements as needed.
  • Answer phones promptly and uses good judgment to prioritize the distribution of messages in a timely manner.
  • Prepares meeting materials and assists with the development of PowerPoint presentations.
  • Answer phones promptly and uses good judgment to prioritize the distribution of messages in a timely manner.
  • Prepares meeting materials and assists with the development of PowerPoint presentations.
  • Responsible for keeping inventory of all office supplies and placing orders for replenishment is needed.
  • Ability to move up to 50 lbs
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

REQUIREMENTS/QUALIFICATIONS:

  • High School Diploma
  • Proficient in MS Office suite, Email, Internet
  • The ability to manage multiple staff and work on multiple projects simultaneously.
  • Requires strong communication skills, both verbal and written, organizational skills, both analytical and problem solving, and the ability to work with confidential documents.
  • Ability to manage multiple tasks and achieve deadlines under pressure.

Pay Range: $15.50 - $26.00 per hour

 

Benefits:

  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Vision insurance

 

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
All Personnel are required to wear a mask as well as take and document their temperatures on a daily basis

 

Education:

  • High school or equivalent (Preferred)

 

Experience:

  • Microsoft Office: 1 year (Preferred)
  • Customer Service: 3 years (Preferred)

 

Setting:

  • Other

 

Ergonomic Workspace:

  • Yes

 

Administrative Duties:

  • Scheduling
  • Running errands
  • Stocking supplies
  • Sorting and sending mail
  • Answering and routing phone calls
  • Greeting visitors

 

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • High stress tolerance -- thrives in a high-pressure environment

 

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • Open to applicants who do not have a college diploma

 

Company's website:

https://pierremontmortgage.com...

 

Work Remotely:

  • Yes

 

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

 

Apply for the job