Growth Associate

Growth Associate

At PromisePay

Date Posted: 13 May, 2021


Company overview: 

Promise modernizes and humanizes government payments. We are a comprehensive payments platform that increases revenue and efficiency for government agencies. We help residents navigate payments with dignity and ease to avoid the negative consequences of non-payment. Promise's win-win services strengthen the bond between government agencies and the communities that they serve.

Role overview:

The Growth Associate is a critical role for Promise, enabling the Sales team to operate more strategically, efficiently, and effectively. The Growth Associate supports the team across a number of fronts including but not limited to managing the CRM, helping to produce sales materials, tracking and analyzing data in the sales funnel in order to recommend improvements, and performing customer or industry research as needed. This is an exciting opportunity for the right person to become a real multiplying force for Promise.

The Growth Associate reports to the Head of Utilities. 

What you'll do:

  • Assist with sales meeting scheduling, prep, and follow up
  • Serve as a point of contact for client questions 
  • Help create and evolve templates for sales materials, ensuring efficient replication
  • Collect and file all internal and external pitch materials, supporting documents, and contracts 
  • Lead research initiatives that aid in client insight gathering and strategic planning process
  • Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating / implementing new tools 
  • Translate data or product-specific items into digestible material to meet clients' understanding
  • Demonstrate a passion for data-infused storytelling—help usher in new ways of bringing performance data to life; humanize data; convert analytics output into an emotional, resonant, and memorable story
  • Readily support business development efforts with a focus on ensuring Sales staff is prepared and that timely follow up takes place
  • Support RFP opportunities by gathering and synthesizing information
  • Gather information from the industry ecosystem as needed as we're refining our materials and communicating with organizations
  • Produce a variety of documents and communications (scopes of work, email correspondence, FAQs, slide decks, blog posts, business cases, etc.)
  • Assist with prospecting and relationship development with key stakeholders
  • Work closely with members of the Sales team to understand client goals and support the development and expansion of growth strategies and revenue 
  • Execute some data analysis and assist with the preparation of customer reporting and presentations
  • Own CRM (Hubspot) and sales pipeline maintenance: keep up to date with all sales activity and own reporting cadence and content 
  • Perform other duties and responsibilities as directed by the Head of Utilities

You're a great fit for the role if you are:

  • Adept at synthesizing input from varied domains and subject matter to generate fresh, new ideas
  • Generous and open with feedback (both as the recipient and deliverer); you have a demonstrated commitment to continuous improvement in your roles, your teams, and organization
  • Highly energetic and passionate about the startup ecosystem 
  • Detail-oriented and highly-organized – this job will involve managing many relationships at the same time
  • Good at putting the team before self, and happy to take on a variety of tasks to help the team succeed
  • A fast learner and excel in environments with ambiguous, challenging problems
  • A great writer, able to take complex (sometimes technical) topics and distill them into concise, persuasive messaging
  • A strong communicator and can build trust and rapport with others quickly (from customers to teammates!)
  • Highly-skilled in working with data, from customer results to product metrics
  • Constantly looking for ways to grow and learn and will bring that excitement about growth to the company
  • Excited to learn new tools and processes and build things from scratch
  • Resourceful and proactive: your default is to figure out how to solve a problem, not why it can't be done
  • Possessed of pride in your craft: you are thoughtful and have a strong work ethic. You care deeply about your work
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