Support Team Leader

Support Team Leader

At CYOS Solutions

Date Posted:

Location: Australia Only, TELECOMMUTE

Application closing date: Wednesday 26 May 2021 at 6pm (in Canberra)

Estimated start date: 1-07-2021

Location of work: Australian Capital Territory/New South Wales/Victoria (Remote work offered)

Length of contract: 1 year

Security clearance: Ability to obtain baseline clearance

Rate: $90 - $120 per hour (inc. super)

The Australian government has introduced a Consumer Data Right (CDR) giving consumers greater control over their data. Part of this right requires the creation of common technical standards making it easier and safer for consumers to access data held about them by businesses, and – if they choose to – share this data via application programming interfaces (APIs) with trusted, accredited third parties.

The Data Standards Body (DSB), which sits within the Consumer Data Right Division in Treasury, has been established by the Australian Government to deliver open technical standards that support the CDR in empowering Australian consumers to share their data simply and safely with organisations of their choosing.

The DSB is responsible for assisting Mr Andrew Stevens, the Data Standards Chair, in the development of common technical standards to allow Australians to access data held about them by businesses and direct its safe transfer to others.

The work of standards development is conducted as part of the development of the CDR regulatory framework. The DSB works in close consultation with Treasury colleagues responsible for CDR policy, rules, sectoral assessments, engagement with the CDR community and program leadership, the Australian Competition and Consumer Commission (ACCC) as lead regulator of the Consumer Data Right, supported by the Office of the Australian Information Commissioner (OAIC).

The Consumer Data Right is intended to apply sector by sector across the whole economy, beginning in the banking sector. The next step for Consumer Data Right is in the energy and telecommunications sectors with other sectors to follow.

Working groups have been established to support the DSB in designing and testing the open standards it develops. Input provided by the Advisory Committees and working groups, alongside draft guidance materials, API specifications and implementation materials are being shared on our website and on GitHub.

Description of Services

In order to support the Data Standards Chair (Chair) in the creation and review of Data Standards, the Support Team collectively manages, co-ordinates and facilitates engagement and consultation with the CDR community, and develops, drafts, and publishes Support Material.

The Support Team Leader reports to the Data Standards Body's (DSB's) General Manager and is responsible to the Chair for managing the support of, and engagement with, the CDR developer community.

The Support Team Leader also leads the development of Support Material and related artefacts to aid CDR participant implementations.

Primary areas of focus include consultation workshops, community engagement, and knowledge management supporting CDR Participant implementation. All are evolving and require continuous maintenance.

Essential criteria

  1. Minimum of 5 years relevant Product ownership / management experience.
  2. A relevant certificate or tertiary qualification in a relevant discipline and/or equivalent management/leadership experience.
  3. High degree of proficiency in iterative development and strong knowledge of Agile principles
  4. Proven record of delivering IT solutions with a user experience mindset
  5. Established background in business analysis
  6. Proven ability to influence cross functional teams without formal authority
  7. Ability to respond to shifting priorities demands and timelines
  8. Strong communication negotiation and conflict management skills
  9. Leverages a high level of autonomy and sound judgement to prioritise competing tasks and make decisions while recognising when to escalate.
  10. Experience in JIRA and KANBAN
  11. Willingness to comply with relevant policies and procedures as expected of and by Treasury employees.
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