Customer Success Coach

Customer Success Coach

At Intrigma, Inc

Date Posted:

Location: USA Only, TELECOMMUTE



Company Description

If you’re a techy expert who is friendly and knows how to train others, then we want to talk to you! This position will start as a remote job, but we plan to open an office in Miami, FL soon.

We’re looking for a customer-facing, ready-to-listen individual with a rock star attitude, who can understand and engage clients to support and onboard them.

Intrigma is a fast-growing cloud software company that is transforming the healthcare industry by providing hospitals, nursing groups, and physician groups the most advanced scheduling software. Scheduling is complicated and our solution simplifies it.  



Job Description
  • Train customers in how to use our software

  • Provide online and in-person seminars on various features

  • Create onboarding plans and training curriculum for new clients

  • Build strong, strategic customer relationships

  • Work on our Customer Support team 3-4 days per week managing incoming phone calls and email tickets via Zendesk. This may include occassional weekend shifts.

  • Communicate articulately and engage with current and potential clients in all forms: phone, email, in person, and telepathically if you’re equipped

  • Be techy—which does not mean you need a Computer Science degree—but be able to know and speak the tech world lingo enough to communicate with the product team

  • Set clear expectations with clients and internal teams throughout the relationship to ensure the best customer service possible

  • Handle any escalation issues in a calm and clear manner; turn these issues into opportunities to strengthen relationships

  • Plan, manage, and lead projects with the support team; review and retrospect project performance once complete



Qualifications
  • Love the healthcare industry

  • Strong aptitude for technology

  • Have experience with project management (a Project Management Professional certification is a plus!)

  • Have prior experience working in healthcare

  • Have prior experience working in a hospital setting

  • Have prior experience working in a healthcare technology company



Additional Information

Perks:

  • Remote work and future office options!

  • Opportunities for relocation to Miami

  • Travel throughout the US for work outings and occasional conferences

  • Company outings, events, and an awesome work culture

  • A team of very kind and friendly people who are passionate about making a difference in healthcare

  • Ask….we have more!

Apply for the job