Customer Success Manager

Customer Success Manager

At Corti

Date Posted:

Location: USA Only, TELECOMMUTE

Do you enjoy working with customers and technology to solve big, important problems? Do you love to nurture customer relations and drive growth? Do you thrive in fast-paced, collaborative environments? Corti is seeking a world-class Customer Success Manager to join our team.

Come join a team on the verge of a paradigm shift that will save thousands of lives. Corti is the digital assistant that helps medical personnel make critical decisions in the heat of the moment. We believe in a future where all medical professionals can be supported by artificial intelligence to diagnose patients better, reduce uncertainty, and eliminate errors. When every second matters, our technology is life-saving and can benefit everyone across the globe.


Who we are

Founded in 2016, Corti is a dynamic, passionate company. We're driven by a belief that every person on Earth should have access to the best, most informed medical assessments when they really need it. We've built a team of world-class employees from around the world, and we are developing a new generation of speech-enabled solutions. 

Our industry-leading software monitors patient conversations and provides real-time decision support to healthcare professionals, with the proven ability to detect diagnoses like cardiac arrest faster and more accurately than humans. Alongside in-call detections, we provide advanced post-call analytics, helping teams of healthcare professionals improve both productivity and patient outcomes.


What you will do

  • Onboard new customers onto Corti’s platform:
    • Own the end-to-end planning and delivery of new customer onboarding projects
    • Act as the link between technical and business stakeholders
    • Prepare and participate directly in the training of end-users
  • Assume a portfolio of US customer accounts:
    • Oversee customer relations and communications for your accounts
    • Ensure that every customer gets maximum value from Corti’s products
    • Identify and nurture new commercial opportunities at the account level
    • Collaborate to solve technical support requests coming from your customers
  • Be a voice of constant improvement:
    • Observe and articulate customer needs and pass on ideas for new product innovations
    • Continuously work to improve our processes and materials such as the knowledge base
What you will bring

- Excellent structure and experience in planning, preparing and executing complex projects

- Track record of effectively and successfully managing stakeholders of all seniority levels
- Fluent in American English (verbal and written)
- A ton of drive, goal-orientation, and ability thrive in a high-paced environment like Corti
- Previous experience from Customer Success within Healthcare or Tech is a big plus

Practicalities

-  Full-time position, starting as soon as possible
-  Needs to be based in the United States, but we are flexible in the exact location
- 10-20 days of travel expected per year, working on-site with customers across the United States

Corti is an equal opportunity employer. We are committed to bringing in top talent from all sectors and countries. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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