Product Manager

Product Manager

At Unmade

Date Posted:

Location: UK & Ireland, TELECOMMUTE

Application close date: Sunday 18th July

About Unmade

Unmade is a SaaS (software as a service) company based in London that provides the world's leading apparel and sportswear brands with the digital infrastructure needed to realise the full potential of their products, unlock market opportunity and connect demand directly to production.

Our vision is an efficient, responsive, demand-driven apparel industry that only makes what it needs. Our mission is to build the digital infrastructure needed to enable this demand-driven industry. Current customers include some of the most recognisable fashion, lifestyle, and sportswear brands, such as New Balance and Rapha.

Unmade's platform, UnmadeOS, uses patented automation and visualisation technologies to enable brands to be demand driven, delivering customisation, team-wear and micro-fulfilment at scale. UnmadeOS dramatically increases product variety and speed to market whilst reducing operational overheads, inventory and waste. Unlike other technologies UnmadeOS integrates in depth with production to meet the specific needs of the apparel supply chain.

We are a team of 25 people working across Customer Success, Product, Engineering, Design, Sales and Operations with customers in the UK, EU and US.

About the role

We are looking for a Product Manager, starting as soon as possible. This role sits within the Product & Design team which is made up of product managers and product designers. You'll report to the Head of Product & Design.

We work in cross functional teams (typically design, engineering, product and customer success) who are tasked with business outcome focussed missions and a large degree of freedom, autonomy and flexibility as to how to achieve these outcomes.

The role of the product manager in such a team is to make sure any solution a team creates is both valuable and viable. The role needs to collaborate closely with product designers and engineers so that desirability and feasibility are also accounted for. 

The product manager role is about balancing longer-term business strategy concerns with nearer-term delivery concerns. In practical terms this means the role is about contributing to cross-functional teams with knowledge about a multitude of areas such as: customer and user needs, sales insights, marketing needs, customer success requirements, or even finance or legal considerations.

As Unmade is still a growing company with an emerging product, this role is also about being opportunistic, entrepreneurial and highly collaborative within the organization.

Key responsibilities

In the next 12 months, your key responsibilities will cover the following key areas:

  • Lead and empower a cross-functional team to do its best work.
  • Enable key rituals such as planning, stand ups and retrospectives.
  • Continuously help everyone by breaking down complex problem spaces into manageable, actionable missions and milestones.
  • Communicate internally and externally to identify customer insights, develop plans, share progress and create documentation to help others understand the product.
  • Straddle the balance of desirability, feasibility and viability, weighing off short-term gains and long-term impact.
  • Maintain an awareness of wider business initiatives and other team's missions and milestones to enable, unblock teams and identify product synergies and opportunities.
  • Work closely with the Head of Product & Design to align on the high-level product vision and roadmap.
  • Identify and seize product growth opportunities and be part of the conversation informing the strategy of Unmade.
What we're looking for

To be successful in this role, you will need:

  • Experience in working on web-based technical software products from kick-off to shipping, as either a product manager, product designer, engineer, data analyst, data scientist, or user researcher.
  • A passion for getting immersed in multiple, diverse user needs. For example, today our product touches: Sports and apparel brands as a whole, teamwear sales reps, e-commerce web developers, apparel manufacturers, end-consumers and more.
  • Experience leading initiatives that require collaboration across multiple teams and stakeholders.
  • An ability to stay agile and pragmatic, like being comfortable with changing focus when it makes sense or calling something “good enough” for the job.
  • An understanding of web based software, including practices such as continuous integration and concepts such as APIs and services based systems architecture.
  • Strong written and verbal communication skills with a talent for precise articulations of customer problems.
  • Business acumen and an entrepreneurial spirit.
  • Knowledge of at least one of the following areas: Enterprise SaaS, fashion industry, sportswear industry, ecommerce, ERP, digital design tools, visualisation technologies, automated manufacturing.
Dates, salary, location

Start date: As soon as possible.

Salary range: £50k - 63k, depending on experience.

Location: Our office is based in London and the role is open to UK & Ireland residents only. During this pandemic, the Unmade team is working fully remotely, and we'll make sure you've got everything you need to work from home comfortably. Based on the recent change in government guidelines, we have started to offer the option to return to work on-site in a limited capacity in our Clerkenwell office, but this is optional and many staff continue to work remotely. 

After further relaxation in restrictions, we will continue to be flexible between remote and on-site work with occasional planned days in the office as required. Our future philosophy is a hybrid approach, mixing the best of remote work with the benefits of a co-located team.

This role may require occasional international travel, subject to covid-restrictions being lifted and it being safe to do so.

The application and interview process

We want to hire the best people, regardless of their background. It's also really important to us that we hire in a way which is both effective and aligns with our values. For those reasons, Unmade's hiring process is completely CV-less. 

Instead, we ask all applicants to answer three simple questions which are based on real scenarios that you would be likely to face in the role. Your answers are then separated from your name and double-marked blind by the hiring team.

The benefits of hiring in this way:

  • It reduces any unconscious biases we may have, like affinity bias or the halo effect.
  • We are able to focus on your skills, instead of trying to connect the dots between your cover letter and CV and the requirements of the role.
  • It is proven to be a better predictor of whether you will be successful in the role.

What the process will look like for you:

Step 1 - Application: Answer three questions relating to scenarios you would be likely to face in the role. We aim to get back to you within 3 weeks.

Step 2 - Phone call: If you're among the top-scoring applicants, you'll be invited to a 25-minute phone call with the hiring manager to screen for basic requirements and to find out more about your expectations.

Step 3 - Video interview part 1: This will usually be a 50-minute video call with the hiring manager and another team member you would work with closely in the role. It will be focussed on the technical skills needed to be successful in the role, and may include a task. You will always be told what to expect in advance. 

Step 4 - Video interview part 2: The second stage will be 2 x 50-minute video calls with other members of the team. The first will focus on alignment with our approach and philosophy in product & design, and the second will be on qualities and behaviours that show alignment with our company values:

  • We are greater than the sum of our parts
  • We make a positive difference
  • We strive for a better solution
  • We embrace change
  • We assume best intent
What's it like working at Unmade?

We are building a product to have a lasting, positive impact on the fashion and sportswear industries, and the planet.

We care about the work we do, are passionate about doing it, and are supportive of everyone to do the same.

We push for the best, but know that even with the best laid plans things can go wrong, and encourage sharing and learning from challenges. 

We value learning from each other and sharing what we do. We foster a culture of collaboration and learning. No one is unapproachable, and everyone's voice matters.

Why you'll love working at Unmade
  • Employee share options: All employees have the option to buy shares at a later date, at a discounted price with reduced tax liability.
  • 25 days + bank and public holidays. You're encouraged to use them and can buy more days if you need.
  • Charity days: 2 days of paid leave to volunteer for an organisation you love each year.
  • Equal parental leave: Up to a year off and enhanced pay for maternity, paternity or adoption, no matter your gender or situation.
  • Flexible working hours: Organise your own time over the week to help you fit work around life.
  • Kit: Freedom to choose your tools (hardware and software).
  • Learning and development: Individual annual budget for courses, events and books to help you learn and grow.
  • Annual salary reviews: In line with a salary framework, to ensure equal pay for equal work and that we recognise and reward when your responsibilities increase.
  • Save on travel: Season travel ticket loans.
  • Cycle and tech schemes: Schemes to help make staying active and connected more affordable.
  • Mental health support: A safe space to talk with monthly mental health coaching from Sanctus.
  • Socials: Virtual activities to help us stay connected and have fun together. Quarterly team trips and away days when we're not in a pandemic!
  • Knowledge-sharing: Weekly team talks and a culture of learning from each other.
  • Transparency: We try to communicate as openly as possible across the team, including monthly AMAs with the leadership team.
  • Feedback: We encourage honest feedback and conduct quarterly pulse surveys with the team to better understand how we can improve.
Inclusion & Equality

Unmade cares deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity and building an environment of belonging for all. We encourage all our team members to bring their whole selves to work, regardless of gender, religion, ethnicity, sexual orientation, age or disability.

Visa sponsorship

We hold a sponsor licence for Skilled Worker visas. Due to current travel restrictions and our need to hire quickly, we can only consider applicants who require visa sponsorship if they are already living in the UK or Ireland, whilst adhering to the provisions of the Equality Act 2010.

Application close date: Sunday 18th July

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