Customer Success Manager

Customer Success Manager

At WorkStep

Date Posted:

Location: USA Only, TELECOMMUTE

The Company:

At WorkStep, we make the industrial sector a better place to work. For workers, we provide intelligent job matching and feedback loops. For enterprise customers, our technology helps source, screen, and retain hourly talent at scale. We recently closed our series A, are seeing high demand, and are growing our team.

The Role:

We are looking to expand our fully-remote Customer Success team with a Customer Success Manager who can act as a strategic partner and main point of contact for the stakeholders at our enterprise accounts. As an ideal candidate, you are solutions-focused, growth-minded and take a consultative and data-centered approach to account management. In this role you will report to our Customer Success Lead.

Responsibilities:

  • Serve as the dedicated post-sales point of contact with WorkStep’s enterprise customers
  • Lead new enterprise customer onboarding
  • Drive increased user engagement
  • Advise around best practices and solutions to ensure customers are getting the most value out of WorkStep’s offerings
  • Proactively share progress on success metrics with customers on a regular basis through QBRs
  • Identify and facilitate upsell and expansion opportunities
  • Act as voice of customer internally to provide feedback on how WorkStep can increase the value provided and better serve our customers

Requirements

  • 2-4 years of experience in a customer success or account management role
  • Experience managing enterprise level accounts at a B2B SaaS company
  • Passion for the WorkStep mission

Preferred Experience

  • Understanding of stakeholder concerns in HR Recruitment and Retention
  • Previous experience in a rapidly growing startup environment

Benefits

  • Competitive compensation
  • Remote-first
  • Unlimited PTO
  • Top-notch technology
  • Quarterly team building on-sites
  • Workspace stipend
  • Competitive company-sponsored health, vision, and dental benefits package
  • Opportunity to join a passionate, motivated, and fun team at an early stage to help shape and execute on our mission
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