Engineering Operations Program Manager at Apple (New York, NY)

At Apple

New York, NY

Apples Wallet and Payments team is looking for an engineering program manager experienced with internet service operations to help enable services that millions of customers use every day. Lead projects to ensure new features are ready for launch across engineering, compliance & partner teams. Join our fast-paced organization and help challenge the landscape through innovation, customer enablement, security & privacy.
As an Engineering Operations Program Manager you will be responsible for managing production readiness for new features by identifying deliverables, managing risk, and improving our process while driving to a successful outcome. If you love non-routine work that requires social intelligence, critical thinking, and creative problem solving, wed love to hear from you!

- Design and implement a production readiness program for upcoming features within Apples Wallet and Payments services by partnering with engineering teams to develop technical requirements and address critical needs.

- Work cross-functionally with other project managers and engineers to improve reliability of existing products and services by facilitating discussion on monitoring & alerting, disaster recovery, bug prioritization and infrastructure capacity.

- Develop a broad perspective across the application ecosystem to identify new processes to champion and strategize how to pull in required teams to address obstacles. Over time, maintain a portfolio of technical projects in a welcoming, team-based environment that values individual contribution.

- Be the communicator! Everyone on the project knows what is going on. You are comfortable speaking to groups and can clearly and effectively present one-pagers, POCs, and architectural overviews.

- Establish ownership and accountability by tracking internal and external requirements alike, while handling roadblocks to ensure program deliverables arrive on time using your deep project management toolkit.

- Build relationships with key external partners to influence their systems' reliability, application monitoring, and production support model.
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