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Salesforce / CTI Administrator at Computer Futures () (allows remote)

At Computer Futures

Anywhere, Remote

Financial Services Client looking for a CTI Administrator with Salesforce experience. This will be a Product Owner / Administration type role owning this platform within the Salesforce team.


They are migrating from Five9 to RingCentral and looking for someone to help their teams through this transition and create a true center of excellence in regards to their call centers and customer interaction teams.


6 months contract to hire role. Applicants must be authorized to work in United States without sponsorship requirements.



Requirements:



  • 3+ years' Salesforce Administrator experience

  • Strong knowledge of Customer Service / Contact Center applications and software such as dialers (ex: Five9/RingCentral) and chat; etc.

  • Computer Telephony Integration (CTI) experience

  • Experience in implementation, training and documentation

  • Experience working on IVR, campaigns, in-bound calls, do-not-call lists, etc.

  • Keen eye for detail and analytic skills with the ability to manage many moving parts and details at once

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to problem-solve job-related issues

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