Workly

Sr Technical Writer - Cloud

At Couchbase

Documentation at Couchbase is a crucial component of the product experience. As the Technical Writer for Couchbase Cloud, you will work closely with a global team spread across the US, UK, and India to deliver documentation that helps our customers be successful. Working in a fast-paced environment, you experience the immediate and direct impact of your contributions through frequent (monthly) releases to our rapidly growing base of global customers.
 
You are passionate about simplifying concepts and procedures for complex distributed systems in a simple, example-first approach. You have strong interpersonal skills and look for innovative ways to collaborate with the extended team.



Responsibilities
  • Create documentation and other help content such as tutorials, sample code, best practices, API docs, videos, to ensure the success of our customers
  • Walk in the customers’ shoes by playing with the software and ensure that the documentation reflects best practices
  • Work closely with the stakeholders to ensure that features, enhancements, and changes are fully documented
  • Work closely with stakeholders to deliver completed documentation for monthly releases
  • Proactively engage with Support Engineers and other stakeholders to gather feedback and iterate frequently to keep the help content relevant and up-to-date
  • Write clearly in English, using a simple, conversational tone



Preferred Qualifications
  • Bachelor's degree in Tech/Computer Science, or equivalent practical experience
  • Experience in technical writing, product documentation, or online publishing
  • 5+ years of experience documenting Cloud/SaaS/complex distributed systems/ cloud-native database infrastructure
  • Basic familiarity with Amazon Web Service or other cloud infrastructure platforms is required
  • Strong understanding of Cloud platforms, operating systems, networking, databases, and security. Knowledge of relational or document databases is preferred.
  • Be knowledgeable about a wide range of cloud and open source technologies
  • Excellent communication skills, both written and verbal
  • Experience with text-based authoring with Asciidoc or Markdown and collaborative authoring practices
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About Us
Couchbase, The Modern Database for Enterprise Applications.
Build fast. Scale big. Save more.
 
Our enterprise-class NoSQL cloud database platform was architected to create a seamless transition from legacy RDBMS systems to an ultra-fast, ultra-scalable modern data platform.
 
Remote First - Work in one of our offices in Santa Clara, Austin, San Francisco, Manchester (UK), London, Paris, Bangalore or leave your PJ’s on and work full time remote out by the ocean, you decide. 
 
As a forward looking, family first company, we focus on our team’s success and wellbeing.  As an example of this commitment we offer unlimited vacation, take time off when you want, really.  In fact we are rated #1.
 
What have LinkedIn, PayPal, GE, Disney, eBay, United Airlines, Comcast, Verizon, Cisco and many other marquee companies got in common?  Answer - Couchbase
 
If you booked a trip online chances are it was done through a Couchbase platform.
 
We encourage you to explore what has made Couchbase so successful and help us transition the multi $B legacy database industry to a modern database designed for enterprises.
 
Talk to us, we have something exceptional happening here at Couchbase and we love to brag!
 
You may have heard of MongoDB, see how we compare
 
See our recent awards
 
Check under the hood and see why our technology is being rapidly adopted by the fortune 500
 
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