Workly

Customer Success Rep (2 positions - EMEA & Americas)

At Inventory Planner

EMEA or Americas

We are looking for two Customer Support reps! Preferably located in the EMEA region or the Americas. 

 

Role responsibilities

  • Help potential customers by understanding their business and capturing key requirements related to our solution.
  • Clearly articulate our solution, its practical use, and how it fulfils their business requirements.
  • Onboard customers needing higher personal interaction through training, account configuration and knowledge sharing.
  • Gather precise and accurate information from existing customers who need support.
  • Prioritise and triage your workload regularly to ensure it is well managed.
  • Be comfortable exploring, analysing and communicating issues received through customer interactions to other functions inside the organisation.
  • Take strong ownership of assigned customer issues until handed off or resolved.
  • Be comfortable and confident in all forms of communication (text chat, email, video).
  • Help maintain up-to-date and accurate customer-facing resources to maximise self-service capabilities.
  • Actively seek to understand the business’s annual and quarterly strategic priorities.
  • Provide input to the strategy for ensuring great customer outcomes.
  • Hold and maintain a good level of relevant industry and market expertise.

Help shape and develop company culture by:

  • Working in an open and transparent manner.
  • Collaborating with other team members towards shared goals.
  • Maintain a continuous learning mindset.
 

Requirements

  • Availability from Monday to Friday during business working hours assigned by the company (EMEA or US business hours).
  • Experience with SaaS companies, especially with eCommerce.
  • Ability to learn new software platforms quickly
  • High-speed, reliable Internet connection
  • Fluent English speaker
  • Experience with purchasing, demand forecasting, cash flow management, and/or inventory/warehouse management.
  • Experience conducting product demos using software such as Zoom or UberConference.
 

Why Inventory Planner?

  • Competitive salary based on commensurate experience
  • International travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).
  • Join a talented, diverse team supporting eCommerce merchants worldwide. We have a fast-growing team located in the US, UK, South Africa, Philippines, Russia, Ukraine, France & more locations.
  • Join a fast-growing SaaS company that was recently acquired by Brightpearl.
  • We are a fun, dynamic and fast-paced team.

 

The hiring process

 

Interview process:

  • 1:1 HR Interview.
  • Problem Solving & Role Play Interview
  • 1:1 Final Interview


Submit your video, resume, and cover letter, only applicants submitting all required material will be considered for the position.

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