Resiliency Engineer at JPMorgan Chase Bank, N.A. (Jersey City, NJ)

At JPMorgan Chase Bank, N.A.

Jersey City, NJ

GTRM(Global Technology Resiliency Management) delivers streamlined and consistent solutions supporting JPMorgan Chase's Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of GTRM's drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise.

Availability and Recoverability form part of the Resiliency Function within GTRM and it primarily focuses on the ability of JPMorgan Chase and its businesses to continue to provide all products and services in the event of disruption. The disruptions could be minor (e.g. affecting a small segment) or major (e.g. affecting multiple businesses or a geographic area). The mission of Availability and Recoverability are to ensure business continuity of essential services and technology to a line of Business.

The Exercising Resiliency Tech is responsible for providing vision and then execution to modernize firm-wide test events, acting as the focal point for deploying new testing paradigms across multiple LOBs and all individual groups within Technology (e.g. desktop services, network services, distributed technology, data centers, production services, and risk and security) and also for their respective organizational technology continuity plan responsibilities. The successful candidate should be able to facilitate large meetings utilizing presentation tools and be savvy in a wide range of technologies.

Position will require some weekend work throughout the year, leading and performing support for Data Center Testing events. Role may also require shift support for testing.


Creating a process to add new technology testing into the current Complex Data Center recovery test events

Rationalize all Availability/Recovery telemetry, tools and reports

Re-invent testing to measure readiness to invocation vs a check the box scenario

This role includes working with the global team, attending conference calls during normal and after normal working hours

To ensure compliance of Corporate Groups within Finance, HR, Compliance & Legal to JPMC resiliency policies and standards

To represent Corporate Technology and Risk on the Regional Resiliency Committee(s), as well as interacting with regional counterparts, as needed

Leads and defines schedule for Business Continuity Management Internal Groups to develop and agree scope for testing (application and/or business), business groups participating, recovery locations and applications recovering. Produces a Test Overview detailing Scope and Plan, milestones and deliverables

Ensure Technology Recovery Action Plans, Business Continuity Plans, and Business Impact Analysis's are developed and maintained in accordance with Policy and Strategy

Interacts with the Resiliency Strategy/Governance team to ensure compliance and understanding of business scope, status, and issues for all Business Continuity Plans, Processes and Tests.

Works with Business Aligned Continuity Manager to deliver Application Testing and Reporting including classification of applications, level of transaction/connectivity testing by application level of flow testing and identify realistic application RTOs and RTCs

Ensures that Business Managers are aware of overall Resiliency and DR requirements, test status, deadlines and issues and can address with the businesses they support

Understand and report on the status and capability of the business recovery, highlighting exposures, gaps, audit exceptions, and gap remediation progress

Provides control reporting for LOBs including scorecards and metrics, identifying remediation plans to bring about resolution

Own, support, develop/deliver the resiliency testing program for corporate groups

Other projects and activities will be assigned outside of the testing program for completion by the successful candidate. Additional responsibilities may include thought leadership on diverse group integration, participation on improving the interactions between Disaster Recovery, High Availability, and Sustained Resiliency processes within the firm.


Ability to perform weekend and/or shift work to support Data Testing requirements

10+ years of diverse technical experience in applicable Data Testing environment

5+ years of experience in Disaster Recovery (DR) Testing - leading initiatives

5-7 years of technology resiliency experience

Demonstrated broad technical knowledge of infrastructure technologies in each of the following areas: 1) Distributed/Cloud Components 2) Mainframe Components 3) Mid-Range Components

Experience in testing or program management within technology, operations or business

Strong Knowledge of Corporate IT Control policies

Demonstrated ability to lead and execute on cross-organization initiative

Flexibility and ability to manage schedule according to global time zones

High level of energy, and can work under pressure with minimal supervision

Demonstrated project management skills - ability to lead by influence

Ability to communicate to a wide variety of senior managers across the organization


Prior experience in similar role within financial services industry

ITIL, BSI, or DRI qualifications preferred

GENT, RDMS, SEAL, CMDB, TAMS Systems experience preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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