Customer Integration Engineer at MarketAxess Holdings Inc. (New York, NY)

At MarketAxess Holdings Inc.

New York, NY

We are seeking to augment the US Customer Integration (CI) group. The primary responsibility of the CI group is to work with broker-dealers and institutional clients to help them integrate their systems to the MarketAxess Fixed Income trading system via Application Programming Interfaces (API). This includes integration with front-office, mid-office and back-office systems for order management, trading and settlement. Additionally, the CI group is also responsible for integrating our market data products/feeds with our data customers.

What Youll Do

  • Assist new and existing institutional clients and broker-dealers with the integration of MarketAxess provided APIs for various FIX Trading APIs, Straight Through Processing (STP), and Market Data feeds
  • FIX API integration for various fixed income products US Investment Grade, High Yield Emerging Markets, US Agencies, Municipal Bonds and US Treasuries
  • Create and maintain clear and concise technical documentation, aimed at external IT audience
  • Maintain awareness of USCI team inbox and hotline to promptly respond to customer inquiries
  • Work closely with Product Owners and customers on the deployment of new API functionality and workflows and implement features with client requirements/needs in mind
  • Resolve escalated Production issues and test customer scenarios in non-Production environments
  • Build and foster relationships with Dealer and Client technology teams, engaging them in the design and development of new products, features and services
  • Jira on-going integration efforts, proving clear updates for technical teams and business stakeholders
  • Must be able to provide onsite coverage at 8:00am

What You Bring to the Table

  • This is a very client-facing technical role. Candidates must be articulate, have a strong client orientation and show a high sense of urgency towards client demands/needs
  • Minimum of 3-5 years experience
  • Computer Science, Computer Information systems, or Bachelors in Finance
  • Candidate should be comfortable multi-tasking in a fast-paced environment and able to suggest opportunities for increasing efficiency and improving team processes
  • Strong verbal and written communication skills
  • Experience with the FIX 4.4, 5.0SP2, FIXT.1.1 protocols
  • TCP/IP & networking fundamentals
  • RDBMS skills (SQL Server and/or Oracle) ability to read, write and run SQL scripts.
  • Knowledge of Fixed Income
  • Experience with OEMS systems
  • Experience creating Tableau reports
  • Experience troubleshooting and testing in a Linux Environment


Additional Information

Benefits and Perks

In addition to working on cutting edge technology and in our culture of innovation, collaboration, and openness, we offer:

  • Work in our brand new offices at 55 Hudson Yards on the west side of Manhattan
  • Free snacks and coffee as well as occasional lunches and after-work drinks
  • Casual dress-code
  • Healthcare options
  • 401(k) match
  • Training and tuition assistance
  • Other perks include generous time-off policies, stipends for gym memberships and similar, and access to on-site healthcare

MarketAxess Corporation and its affiliates provide equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status or any other characteristic prohibited by federal and state law.

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