Workly

Customer Success Manager (B2B SaaS)

At OnceHub

Ireland only

Description

This is a remote position.

OnceHub ( www.oncehub.com) is an innovative and thriving Software-as-a-Service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.
 
 
We are a remote-first company and all of our teams now work from home. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. We have ambitious growth plans and we already have team members in the UK, Ireland, India, Israel, New Zealand, South Africa, and the USA.
 
 
 
We are accepting applications for individuals to join our newly created customer support team. This is a work from home, entry level overnight position that is eligible to be performed anywhere in Ireland. In order to be considered for this position you must already have work authorization in Ireland.
 
 
An ideal candidate should be a fast learner, independent and creative thinker, complies with standards, and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire in a team-focused environment. As our company grows, so will your opportunities.
 
 
 
Responsibilities:
  • Answer phone calls and emails, providing support on a wide range of topics
  • Act as a trusted adviser to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
  • This is a full time salaried position. Your usual schedule would consist of an 8.5 hours shift but more time may be required depending on daily circumstances. Please note that while the exact shift start time is somewhat flexible we are only hiring day shifts and late/over night shift in Ireland at this time. 
 
Requirements:
 
  • Located in and have work authorization in Ireland
  • Bachelor’s degree is requested, however, a combination of education and experience may be considered 
  • 1-3 years of Customer Success/Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns  
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills
Preferred:
 
  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, JavaScript, etc.)
 
Benefits:
 
This is a work from home position. We provide paid sick days, PTO, work equipment, and when it is safe to schedule, you will have the opportunity to attend our company retreat. If you want to join our growing team please send us your resume!
 
 
What makes OnceHub a great company to work for?
 
  • Opportunity to work virtually in the US market and compete with with best in class companies who are on the front line of innovation
  • Work in a modern SaaS, Product-led company
  • Remote, work-from-home role, saving you commuting time and promotes work-life balance
  • Exposure to working with stakeholders on a global level across different industries
  • Challenging tech environment that provides opportunities for professional and personal growth
  • Fantastic organizational culture that places learning at the center of what we do
  • Opportunity to socialize with colleagues at our bi-annual company retreats - typically held at an international location (will resume once Covid-19 is under control)
  • Competitive salary
  • Working in a multicultural environment
 
If you want to contribute directly to the growth of an innovative SaaS company, please send us your CV!

 

Skills

Responsibilities: Answer phone calls and emails, providing support on a wide range of topics. Act as a trusted adviser to new and prospective customers. Review customer requirements to provide the most optimal solution for their organization. Troubleshoot technical issues and communicate back to the customer. Stay up-to-date by reading technical articles and receiving training for new features.

Education

Bachelor’s degree is requested, however, a combination of education and experience may be considered.

Experience

1-3 years

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