Workly

Customer Success Manager (B2B SaaS)

At OnceHub

New Zealand

Description

This is a remote position.

OnceHub ( www.oncehub.com) is an innovative and thriving Software-as-a-Service company that provides a feature-rich scheduling platform to businesses. At OnceHub we’re all about powering organizations with smart scheduling solutions that shorten time-to-engagement in all phases of the customer lifecycle.
 
We are a remote-first company and all of our teams now work from home. We're a team of passionate and driven individuals living and working remotely across seven countries and five continents. We have ambitious growth plans and we already have team members in the UK, Ireland, India, Israel, New Zealand, South Africa, and the USA.
 
We are accepting applications for individuals to join our growing Sales and Customer Success team as a Customer Success Manager. This is a work from home, entry level position that is eligible to be performed anywhere in New Zealand (rural area preferably). In order to be considered for this position you must already have work authorization in New Zealand.
 
An ideal candidate should be a fast learner, independent and creative thinker, complies with standards, and maintains the highest levels of transparency. Working for us, you’ll have the opportunity to add new business and technical skills to your repertoire in a team-focused environment. As our company grows, so will your opportunities.
 
Responsibilities:
 
  • Answer phone calls and emails, providing support on a wide range of topics
  • Act as a trusted adviser to new and prospective customers
  • Review customer requirements to provide the most optimal solution for their organization
  • Troubleshoot technical issues and communicate back to the customer
  • Stay up-to-date by reading technical articles and receiving training for new features
  • This is a full time salaried position. Your usual schedule would consist of 8.5 hour shifts but more time may be required depending on daily circumstances. At this time we have two shifts option available and are accepting applications from individuals interested in working:
Tues - Sat, starting at 7am or 8am NZ time
 
OR
 
Mon - Fri, starting at 7am or 8am NZ time
 
Requirements:
 
  • Located in and have work authorization in New Zealand
  • Bachelor’s degree is requested, however, a combination of education and experience may be considered
  • 1-3 years of Customer Success/technical Support experience (SaaS experience preferred)
  • Analytical mindset with ability to quickly recognize patterns 
  • Able to master new software and systems effortlessly and quickly
  • Superb writing and communication skills: accurate, focused, and detailed
  • Excellent at multitasking and highly productive
  • Strong interpersonal skills
 
Preferred:
  • Salesforce experience
  • Familiarity with web development languages (HTML, CSS, Javascript, etc.)
 
Benefits:
 
This is a work from home position. We provide paid sick days, PTO, work equipment, and when it is safe to schedule, you will have the opportunity to attend our company retreat. If you want to join our growing team please send us your resume!
 

 

Skills

ocated in and have work authorization in New Zealand Bachelor’s degree is requested, however, a combination of education and experience may be considered 1-3 years of Customer Success/technical Support experience (SaaS experience preferred) Analytical mindset with ability to quickly recognize patterns Able to master new software and systems effortlessly and quickly Superb writing and communication skills: accurate, focused, and detailed Excellent at multitasking and highly productive Strong interpersonal skills

Education

Bachelor’s degree is requested, however, a combination of education and experience may be considered.

Experience

1-3 years

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