SaaS Customer Success

SaaS Customer Success

At SkeddaVisit company website

Location

Melbourne, Australia, Remote

Job Type

full-time

Technology Stack

Design
Design
HTML
HTML
SEO
SEO
CSS
CSS

We’re looking for a friendly, helpful, and tech-savvy person that loves teaching people how to use things.

We’re an Australian-based SaaS company, and it's getting a bit tricky for us to look after all of our fans in the various parts of the world.

Your role will be to help our prospective and existing customers to demonstrate how Skedda can add value to what they do.

We're a small team, so you'll have a big impact!

Your day-to-day will involve:

  • Answering email/chat questions from prospective and existing customers
  • Helping customers find solutions to their unique scenarios
  • Calls and demos with potential customers
  • Collect and report feedback for driving product-development decisions

For this role we need you to: 

  • Be motivated to help people with their questions
  • Have a friendly, engaging, and relaxed style
  • Demonstrate outstanding written and verbal communication in English
  • Be generally interested in SaaS products

About Us:

Skedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organizations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally.

We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.

We'd love you to join the team!

How to apply

To apply, click the link below or send us an email with your story and the salary you want. CVs, and also links to your LinkedIn and Github profile.

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