Workly

Director, Product Management

At Ushur

USA Only

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built for delightful, hyper-personalized customer experiences. Designed for unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence that combines Conversational Automation and Knowledge Work Automation to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.

Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures, and Iron Pillar, Ushur’s no-code, cloud-native, SaaS platform is currently in production at many of the Fortune 500 organizations across the globe including Irish Life, Unum, Aetna, Cigna, and Tower Insurance.

The Role

The Director of Product Management will lead a team to deliver cutting-edge customer experience automation solutions. Leveraging his or her experience in building enterprise SaaS products that have scaled from $10M to $100M ARR, this leader will be a key contributor to Ushur’s continued success.

Responsibilities

  • Actively define the strategy and roadmap for the current product and future direction of our automation solutions
  • Understand market landscape and review competition to bring business insight to the team
  • Partner with engineering and design teams to deliver best-in-class products on time
  • Collaborate with marketing and sales on field enablement and go-to-market activities
  • Evangelize the product and strategy to customers, partners and internal stakeholders
  • Lead a team through product discovery, experimentation, usability testing, and the launch of innovative product and product improvements
  • Champion customer needs, pain points, and business opportunities across the organization and develop a shared understanding of the product area vision

Requirements

  • 10+ years of Product Management experience.
  • Experience building and shipping products that span the enterprise and consumer needs across a range of business scenarios
  • Experience with solving operational, customer service or process improvement challenges through software
  • Experience working with automation, conversational AI or RPA solutions
  • Prior experience working on a SaaS cloud product
  • Understanding of enterprise / B2B go-to-market and experience uncovering and managing enterprise customer expectations
  • Experience leading remote teams
  • Have proven experience translating vision into an actionable product strategy
  • Experience packaging products and solutions for channel partners (resellers, VARs, SIs, ETC)
  • Able to make data-driven decisions and recommendations
  • Excellent communicator: can distill complex ideas to make them universally understandable, have attention to detail, and are willing to explain things to others
  • Have the ability to identify risks and make them quickly visible to support a transparent and highly collaborative environment
  • Understanding of the broad SaaS and PaaS landscape, product marketing and go-to-market strategies are a plus
  • An understanding of the insurance and/or financial services verticals

Benefits

We are passionate about Ushur, our product, and helping our employees grow and develop their careers in a caring, collaborative environment. We offer a competitive compensation plan, holistic medical, dental, and vision benefits at no cost to you, compelling stock options, flexibility, and a healthy work-life balance.

Ushur is an equal opportunity employer. At Ushur we celebrate diversity and strive to create an inclusive environment where everyone can thrive and be successful. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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