Workly

Parent Success Specialist

At WeeCare

USA Only

WeeCare (www.weecare.co) is a Los Angeles based startup making childcare affordable and accessible to all families in the United States. Backed by top investors and VCs, we're helping caregivers and educators start and run their own home daycares while helping parents find the best childcare options available.

In order to fulfill our promise to families, WeeCare has a talented team of Childcare Coordinators that help facilitate the relationship between parents and providers, ensuring we match parents with daycares that meet all of their needs. Our team has recently expanded and we are looking for a Parent Success Specialist to help with the parent onboarding experience, retention and customer support.

Our Parent Success Specialists are accountable for ensuring we provide an exceptional experience for families across all aspects of the parent lifecycle. Our approach centers around building trust-based relationships with our customers and continuously assessing how we can provide a better experience. We're looking for ambitious and thoughtful customer advocates, who are eager to become experts in all things WeeCare, improve customer experience, and support our Childcare Coordinator team. 

 

As a Parent Success Specialist, you will: 

  • Own the end-to-end success for WeeCare parents, being responsible for the onboarding process, customer happiness and strategic initiatives to improve retention metrics
  • Handle escalated customer requests 
  • Establish pivotal communication touch points throughout the lifecycle of parents and recommend retention strategies to achieve target metrics
  • Cultivate your knowledge about our customers, focusing on what matters to parents while informing and improving internal processes 
  • Serve as a representative of parents back to WeeCare's cross-functional teams, advocating on behalf to ensure we're working in the best interests of our users
  • Use parent success metrics to find opportunities to improve the parent experience 
  • Contribute to the development of the Marketplace team by bringing strong team-orientation, finding opportunities to share knowledge and best practices, and participating in hiring as needed to fuel the team's expansion
  • Operate in a fast-paced environment, juggling priorities of multiple internal and external parties

 

You'll excel at this role if:

  • You can recommend changes in products, service, and policy by evaluating data and results
  • You are comfortable with the pace of working at a startup and are accustomed to change
  • You have a passion for education, kids, daycares, and changing the world
  • You are solution oriented and can figure out different ways to help customers with their needs
  • You're excited to pursue retention and customer health targets
  • You love challenges and problem solving
  • You're a self starter and enjoy figuring things out
  • You thrive when delighting customers, eager to exceed their goals and expectations
  • You have excellent, thoughtful written and verbal communication skills
  • You take immense pride in your work, and approach even little tasks with craftsmanship and care
  • You're consultative in nature, with a high degree of empathy to identify and understand customer pains, goals, and opportunities
  • You work well in teams and can communicate effectively
  • You are bilingual or can speak multiple languages (a plus)  

 

Perks:

  • Flexible work (work from home or from our sunny Marina Del Rey office)
  • Full medical, including FSA, long term disability insurance and basic life insurance
  • 401(k)
  • Flexible vacation (unlimited PTO)
  • Paid parental leave
  • Paid for fringe benefits that can be used for food, mental health, childcare, wellness, etc.
  • Happy hours (virtual and in-person)
  • Free snacks and drinks at work
  • Free parking at work
  • Dog friendly office

 

Compensation:

  • Competitive salary (commensurate with experience)
  • Commission
  • Stock options
  • Comprehensive benefits
  • Flexible Paid Time Off
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