Customer Support Manager

At Whatagraph


The Opportunity

Whatagraph is the go to platform for brands and agencies to simplify their marketing data monitoring and reporting. We do that by ingesting all the marketing performance data on the web and providing a birds-eye view of marketing performance in a visual dashboard.

Our platform is a unique pain-killer with a clear vision - To Empower Everyone to Make Data-Driven Decisions. FAST.

With a rapid expansion of our team, we are looking for 2 Customer Support Managers to take care of our customers and help them succeed with Whatagraph. One for the evening shift, and one for the day time shift.

On this journey, you will be a part of the team of 4 Customer Success and 4 Customer Support Managers, led by our inspiring VP of Customer Success Agne. So if you are looking to join a fast growing startup and not afraid to go the extra mile in a supportive, friendly and tight-knit team - this could just be your perfect career move!

What you will do
  • Help our customers that come from 5 different continents switch from the older version of our platform to the new one, checking reports between old and new version.

  • Build and maintain relationships by making our customers happy and successful during the migration process.

  • Analyse customer feedback to implement changes in the product or processes.

  • Create content that helps our customers be successful with Whatagraph (articles, videos, etc.).

  • Document new processes and troubleshooting steps to improve efficiency.

  • Suggest improvements and be a part of their implementation.

What you will get
  • A starting gross salary of 1200 - 1500 EUR gross + performance bonuses.

  • International environment: We work with digital marketing professionals and agencies from the US, Canada, Western Europe and the APAC.

  • A connected team: You will be working together with our 8 colleagues, led by our VP of Customer Success Agne and supported by our product engineering team - we know how important teamwork is in achieving great results.

  • A product that grows: We are big believers in creating what matters. Our platform keeps evolving to enable marketing professionals to understand their performance data and with regular exciting new feature additions you will be at the forefront of creating happiness in communicating new value to our growing customer-base, learning everyday.

  • A company that grows: Doubling in revenue in the past year, and tripling in team size, we have ambitious plans for our Customer Success team in the months to come. Professional growth: We hire people we trust, and we give team members autonomy to do their best work. To enable that, you’ll get our full support with regular feedback, conferences, and access to e-learning platforms. As you build up your knowledge, you will have the opportunity to grow into a role of a Customer Knowledge Manager.

  • Flexible work environment: An option to hop between offices in Vilnius and Klaipeda, as well as an ability to work from home with equipment to build your own workspace.

  • Experience in customer support or customer success, if you’ve done it over live chat - even better.

  • Fluency in written and spoken English - this is our main communication language when supporting our customers.

  • Great written communication skills to manage critical situations.

  • Willingness to learn fast and a lot. Mostly about digital marketing.

  • Customer-centricity - willingness and ability to go the extra mile for every customer.

  • Proactiveness, a high sense of self-organization and ownership.

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