Workly

Customer Service Advisor

At Woven

UK Only

  • Do you want to work from home and own your own laptop and headset (please note, Apple products, Google Chromebook or iPad/tablets are not accepted)
  • Are you passionate about providing exceptional customer service?
  • Do you possess a passion for excellent customer support and want to share that knowledge and support to customers and our client alike?
  • Would you like to work somewhere that offers genuine career progression and advancement opportunities, where people are rewarded for their achievements and hard work?

If you answered YES, then we would love to hear from you!

Must be able to use own laptop and headset with volume adjustment and noise-cancelling (No Apple devices)Must have a strong internet connection (Not Wifi)– ONLY via ethernet cable
Must have 8GB RAM size on PC with 4GB usable
Must have minimum upload speed of 4 MB and download speed of 10MB
Must have Windows 10 installed

 

The Role

  • Job Title: Customer Service Advisor
  • Job Type: Temporary
  • Location: UK Work from home
  • Hours: Up to 40 hours per week. Fully Flexible - Monday – Sunday 7am till 10pm
  • Start Date: 6 December 2021
  • Salary: The base pay rate for this role is £17,374 per annum with the opportunity to earn £23,400 per annum if you meet attendance and quality criteria
  • Training: You will be required to attend fulltime training, Mon – Friday 9am – 5pm for 1 week.

 

This role will require you taking inbound and making outbound calls. Each call can be completely different so will require you to be flexible and adaptable. The calls will range from household names across a number of sectors, including Charities, Retail, Hospitality and Facilities Management. One call could be taking a donation for a charity, followed by the next call where you could be logging an electricity outage and calling out an engineer for a customer.

You will identify with a number of client brands and so will need to be fluid between on one call having an empathetic tone of voice for someone reporting an absence from their company, followed by the next call having a more factual and efficient tone of voice to call an engineer out.

Requirements

About You

We are looking for someone who has previous customer service experience, whether that be from a contact centre, within retail or hospitality.
You will need to have excellent communication skills, both written and verbal, with exceptionally high levels of attention to detail. A good level of experience in using social media platforms would be advantageous.

Key Skills

  • Excellent communication skills (both written and verbal)
  • High level of attention to detail
  • Ability to record information with 100% accuracy
  • Identify with client branding and portray through tone of voice
  • Work as part of a wider team
  • Follow system processes accurately and employing learned knowledge
  • Multiple CRM use, login management and ability to multitask
  • Basic computer literacy

Key Tasks & Responsibilities

  • To consistently deliver an outstanding level of customer service
  • To answer calls in a timely and professional manner
  • Resolving customer queries
  • Taking details of enquiries & complaints
  • Processing orders and taking payments
  • Escalate any issues or complaints to your team manager where necessary
  • To liaise effectively with all department colleagues and staff throughout the wider business

Benefits

  • 23 days holiday rising to 25 days after 5 years' service
  • 3% Pension Employer Contribution
  • 5% Pension Employee Contribution
  • 4 x Basic Salary Life Assurance
  • Up to 5% Performance Profit Share
  • Free Tea, Coffee & Fruit
  • Eyecare Scheme

 

Closing Date 3 December 2021

Please be aware that as part of the internal recruitment process, should you apply for a role, you are giving your consent to your employment records being accessed if requested.

We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or any reasonable adjustment that requires accommodation, please contact us.

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