United States of America

TaxJar

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<p>TaxJar is an award-winning sales tax automation platform, empowering over 20,000 businesses to sell online by calculating, collecting, and filing sales tax correctly. We are a high-growth company with the goal of making e-commerce easier for everyone.</p>
<h2>We stand by our core values in everything we do:</h2>
<ul>
<li>We do the right thing for our customers</li>
<li>We&rsquo;re a team, built on trust</li>
<li>We&rsquo;re proud to be remote</li>
<li>We&rsquo;re in control of our own destiny</li>
</ul>
<h2>The Opportunity</h2>
<p>TaxJar&rsquo;s team of 160+ people is growing fast. We are looking for an experienced Account Manager who is fanatical about helping customers succeed in the complex world of e-commerce by tackling one of its biggest problems: sales tax.</p>
<p>As a TaxJar Account Manager, you will work closely with our mid-market customers. You love diving in head-first to answer both high level questions about sales tax requirements, as well as technical questions about our product and integrations. You will advise them about what is coming up next for their business in the next phase of their growth, and how TaxJar can continue to grow with them. Ultimately, you provide customers with seamless support and keep them coming back as loyal, satisfied patrons.</p>
<h2>Key Activities</h2>
<ul>
<li>Provide a great customer experience to existing TaxJar customers and be committed to doing the right thing for them</li>
<li>Develop strategic plans to monitor and manage customer health and satisfaction over a portfolio of customer accounts</li>
<li>Maintain and grow revenue from existing customers by focusing on renewals and additional feature adoption</li>
<li>Foster a deep understanding of customer business challenges, as well as the TaxJar product and where it can meet those challenges</li>
<li>Maintain up-to-date knowledge of the TaxJar product and integrations in order to best advise your customers</li>
<li>Develop close relationships with stakeholders in your customer accounts</li>
<li>Increase the level of reference ability of customer accounts where relevant</li>
<li>Work cross-functionally and collaboratively with other teams such as Customer Support and Sales to drive the best outcome across the customer journey</li>
</ul>
<h2>&nbsp;Requirements:</h2>
<ul>
<li>Bachelor&rsquo;s degree</li>
<li>5 - 10 years of relevant experience in Account Management or Sales in a technology industry&nbsp;</li>
<li>Excellent communication, presentation, and strategic analytical thinking skills</li>
<li>Ability to plan, present, and execute a strategy against a broad portfolio of customer accounts</li>
<li>Ability to isolate customer issues and formulate a solution to meet customer needs</li>
<li>Ability to work in a cross-functional environment and deliver results</li>
<li>Ability to understand high-level technical requirements and specifications and communicate back to the TaxJar team; ability to remain up-to-date with product changes and integrations</li>
<li>High collaborative (low ego), a rapid learner with the ability to work in a fast-paced, high-growth environment</li>
<li>Candidates with SaaS or sales tax experience are highly encouraged to apply.</li>
</ul>
<p><strong>At TaxJar,&nbsp; we believe a diverse team creates better solutions for our customers.&nbsp; Read our Diversity statement below:</strong></p>
<h2>TaxJar is a human-first company.</h2>
<p>People are accepted and free to be who they are.</p>
<p>We embrace that diversity, equity, inclusion, and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.&nbsp;</p>
<p>Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We&rsquo;ve built a team based on trust, that endeavors to maximize our team members&rsquo; individual talents so our workplace creates a sense of meaning and belonging for everyone.</p>
<h2>TaxJar&rsquo;s 2020 Diversity, Equity, Inclusion, and Belonging report here.</h2>
<p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability, you may contact us at candidateexperience@taxjar.com</p>
<h2>Benefits</h2>
<ul>
<li>Excellent health, vision, and dental benefits</li>
<li>Flexible vacation</li>
<li>Company holidays, plus mandatory Birthday holiday</li>
<li>12 weeks paid parental leave for all employees</li>
<li>4 hours volunteer time per month</li>
<li>Biannual all-company in-person summits (paid for by us, of course!)</li>
<li>$250 Home office stipend</li>
<li>401k Plan</li>
<li>Equity in a profitable company</li>
<li>Monthly perks reimbursement to appreciate your teammates, Netflix, Amazon Prime, gym membership, home internet etc.</li>
</ul>
<p>Visit www.TaxJar.com/jobs for a full list of our benefits and to learn more about how we work and what we stand for.</p>

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None

Account Manager

<p>Big dreams and big goals require beautiful storytelling, compelling visuals, and a sharp, creative eye to bring our culture and employer brand strategy work to life.&nbsp; Working closely with the People Experience Team, the right creative designer will bring a mix of creative thinking, digital and marketing expertise, and business understanding to this position, promoting our company to prospective team members while keeping our team connected &amp; engaged with the company&rsquo;s values and operating ethos.&nbsp; &nbsp;</p>
<p>We&rsquo;re looking for an experienced designer --&nbsp; someone who can inspire others, build a strong internal brand, fully connected to our external brand and take our entire creative to a new level as we continue to grow.&nbsp; &nbsp;Although your primary focus will be designing for People Experience and our internal employer brand, you will be a part of the Marketing creative team. Please note that we are not able to sponsor any type of international visa at this time.</p>
<h2>Objectives of this Role</h2>
<p>Build, lead, produce and review all creative assets designed, developed, or provided by others in relation to the production of all web, print, and digital marketing collateral that promotes, describes, and infuses the employer brand, higher purpose, values, and cultural norms of TaxJar.</p>
<p>Develop creative concepts and designs for marketing campaigns, including ads, infographics, web content, e-books, and more.</p>
<p>In partnership with our Employer Brand (EB) strategist, spearhead and manage the evolution of EB content strategy for both small-scale and large-scale projects, harnessing strategy, digital and brand design, compelling content, and technology.&nbsp;</p>
<p>Partner with Employer Brand and Engagement on editorial calendar creation and adherence</p>
<p>Collaborate and partner with our Culture/Employer Brand teams in designing the visual expression/treatment of our culture (i.e. Team handbook, Diversity, Equity, Inclusion and Belonging report and other tools and vehicles such as our bi-annual JarFest, team retreats, and Company Calls) creating consistent and compelling creative visuals, illustrations and decks for use in any and all venues where culture needs to be present.</p>
<p>Develop the visuals that help drive internal marketing campaigns for programs and projects that require connection, inspiration, and clear and motivating creative strategies.</p>
<p>Be the primary designer for the CEO &amp; Steering Team members&rsquo; presentations when required, ensuring all visuals &amp; written communications are compelling and on-brand.</p>
<p>Develop and deploy the right strategies around team identities and sub-cultural personas, so that each team feels a sense of connection and belonging to both their own team and the overall company at large.</p>
<p>Work with Subject Matter Experts on the People Experience Team to help develop guidelines to establish clear, consistent, and culture-informed internal communications that engage across all teams.</p>
<p>Help us meet budget standards by forecasting and managing expenses, always looking for unique and creative ways to get A++ work accomplished.</p>
<h2>&nbsp;Skills and Qualifications</h2>
<ul>
<li>5+ years of related design experience.</li>
<li>Experience in crafting work in the mediums of advertising, social media, conceptual campaigns, product launches, branding, photography, film, and video.&nbsp;</li>
<li>Experience with a variety of software, including Photoshop, InDesign, Illustrator, etc.</li>
<li>Ability to independently manage complex creative projects.</li>
<li>A strong understanding of brand development and multichannel marketing concepts such as digital, social media, paid media, and mobile, with an additional understanding of offline and print media</li>
<li>Proven experience with concept development</li>
<li>Self-motivated and highly skilled in guiding and inspiring a team of and all audiences with which they engage</li>
<li>Strong creative vision with an understanding of business objectives</li>
<li>&nbsp;Successfully demonstrate the importance of connecting visual and human storytelling through team, customer and product stories</li>
<li>Extra Points...</li>
<li>Experience as part of a team scaling a rapidly growing organization</li>
<li>Remote experience working across multiple teams</li>
<li>Experience managing and providing feedback to external vendors&nbsp;</li>
</ul>
<h2>&nbsp;Responsibilities include and are not limited to:</h2>
<p>Lead creative projects across various programs and initiatives, occasionally partnering with internal and external resources including graphic designers, copywriters, social media experts, photographers/videographers, and project managers in the strategic development of visuals, messages, and deliverables.</p>
<p>Prioritize work and resources across engagements based on short and long-term needs, establishing production schedules by collaborating with designers, copywriters, and production departments, again, inside and outside TaxJar when needed.</p>
<p>Conduct brainstorming sessions with stakeholders on PXT and other teams as needed to maintain strategic and creative thinking to develop innovative and actionable creative initiatives in a fiscally responsible manner</p>
<p>Review and approve art and copy developed by the team, ensuring deliverables that effectively address Employer Brand marketing goals and challenges</p>
<p>Produce fresh, innovative work that translates complex ideas into compelling print materials and digital experiences for visually sophisticated audiences</p>
<p>Create a roadmap for creative work in collaboration with Employer Brand, Marketing and Engagement Teams, and consult with the Marketing team to forecast deadlines that ensure PXT deliverables are met on time</p>
<p>Create a mutually beneficial partnership with the Marketing Team, to ensure TaxJar&rsquo;s Culture is infused throughout the external Brand communications where appropriate</p>
<p>Ensure all key stakeholders throughout the People Experience Team are supported when communicating and sharing work with the broader teams, help to bring their work to life visually and in compelling ways</p>
<h2>Benefits</h2>
<ul>
<li>Excellent health, vision, and dental benefits</li>
<li>Flexible vacation policy</li>
<li>401k Plan</li>
<li>Home office stipend</li>
<li>Equity in a profitable company</li>
<li>2x year all-company retreats (virtual for now, and fully paid for by us of course)</li>
<li>Mandatory Birthday holiday!</li>
<li>12 week paid maternity and paternity leave</li>
<li>Monthly perks reimbursement for things like Netflix, Amazon Prime, your gym membership, home internet and more</li>
</ul>
<h2>TaxJar is a human-first company.</h2>
<p>People are accepted and free to be who they are.</p>
<p>We embrace that diversity, equity, inclusion, and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.&nbsp;</p>
<p>Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We&rsquo;ve built a team based on trust, that endeavors to maximize our team members&rsquo; individual talents so our work creates a sense of meaning and belonging for everyone.</p>
<p>Read our 2020 Diversity, Equity, Inclusion, and Belonging report here.</p>
<p>We&rsquo;re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We&rsquo;re always looking for amazing new teammates to come to share in the excitement of solving real-world problems with technology.</p>

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Design

Creative Designer

<p>Thing is, we're not talking about someone specific. In fact, that&rsquo;s the problem. We&rsquo;re talking about a set of traits and an attitude, which is scarce! We want developers who see things differently;&nbsp; that don't conform to the norm. You&rsquo;re ready to get the job done, and even surprise us.&nbsp;</p>
<p>There are so many lousy job descriptions for developers in the world, we&rsquo;re writing down what we&rsquo;re looking for in hopes that this person (you?) is out there:</p>
<p>You understand that communication is the biggest responsibility of your job, and the one you&rsquo;re least likely to get right unless you focus on it&nbsp;</p>
<p>When you take on a task whether it&rsquo;s huge and scary or tiny and boring, you&rsquo;re going to see it through to the best of your ability</p>
<p>You focus on building and shipping quality software that matters to your users and that matters to the company you&rsquo;re building it for</p>
<p>You are confident with a number of programming languages, operating systems and architectures. You probably have one of each you prefer right now, but you&rsquo;re neither dogmatic nor myopic in your focus on it</p>
<h2>&nbsp;What we Expect from a Software Engineer (Ruby on Rails / JavaScript):</h2>
<ul>
<li>Comfortable within a mature Rails codebase and have an openness to JavaScript and Vue.js</li>
<li>Take an active role in breaking large projects down into deliverable pieces&nbsp;</li>
<li>Maintain clear and accurate documentation</li>
<li>Consider the performance impacts of your technical choices</li>
<li>Participate in&nbsp; architectural decisions and refactors</li>
<li>Review and test your teammates&rsquo; pull requests</li>
<li>Contribute to and maintain our existing Rspec test suites</li>
<li>Maintain and update our core SaaS business logic</li>
</ul>
<h2>About you:</h2>
<ul>
<li>3+ years experience with Ruby on Rails and a test framework such as RSpec</li>
<li>3+ years of experience with backend database skills</li>
<li>Ability to own development tasks from assignment through to production</li>
<li>Agile, humble, trustworthy, and a team player</li>
<li>Rapid learner who thrives in a fast-paced and demanding environment</li>
<li>Passion for building simple and intuitive solutions for complex problems in e-commerce</li>
<li>Prior SaaS development, API development or similar app dev experience a plus</li>
<li>Excellent remote communication (chat, video, email, etc)</li>
</ul>
<p>At TaxJar,&nbsp; we believe a diverse team creates better solutions for our customers.&nbsp; Read our Diversity statement below:</p>
<h2>TaxJar is a human-first company.&nbsp;</h2>
<p>People are accepted and free to be who they are.</p>
<p>We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.&nbsp;</p>
<p>Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We&rsquo;ve built a team based on trust, that endeavors to maximize our team members&rsquo; individual talents so our workplace creates a sense of meaning and belonging for everyone.</p>
<p>TaxJar&rsquo;s 2020 Diversity, Equity, Inclusion and Belonging report here.</p>
<p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at candidateexperience@taxjar.com.</p>

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Ruby

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Javascript

Software Engineer (Ruby on Rails / JavaScript)

<p>There&rsquo;s a person we want to work with.</p>
<p>Thing is, we're not talking about someone specific. In fact, that&rsquo;s the problem. We&rsquo;re talking about a set of traits and an attitude, which is scarce! We want DevOps Engineers who see things differently;&nbsp; that don't conform to the norm. You&rsquo;re ready to get the job done, and even surprise us.&nbsp;</p>
<p>There are so many job descriptions for security positions that don't actually capture the essence of the role, we&rsquo;re writing down what we&rsquo;re looking for in hopes that this person (you?) is out there:</p>
<ul>
<li>You understand that communication is the biggest responsibility of your job, and the one you&rsquo;re least likely to get right unless you focus on it&nbsp;</li>
<li>When you take on a task whether it&rsquo;s huge and scary or tiny and boring, you&rsquo;re going to see it through to the best of your ability</li>
<li>You are passionate about the opportunity to build and maintain cloud architecture that supports tens of thousands of high volume customers</li>
<li>You&rsquo;re excited to have a multiplier effect on the entire engineering organization by improving CI/CD, internal tools, and developer environments</li>
</ul>
<h2>What we Expect from a DevOps Engineer:</h2>
<ul>
<li>Help us maintain high standards for security, stability, and operational best practices</li>
<li>Maintain, test, and improve disaster recovery across our technology stacks</li>
<li>Build and maintain pipelines for continual releases of our SaaS products</li>
<li>Write clear and accurate documentation around how infrastructure is laid out and can be modified</li>
<li>Be an expert with AWS cloud services; EC2, RDS, IAM, EKS, Developer Tools, etc.</li>
<li>Experience with infrastructure as code using tools such as CloudFormation, Terraform, Ansible, Chef, Puppet, Argo, Envoy etc.</li>
<li>Manage large Kubernetes Clusters in production</li>
<li>Support the project efforts of all TaxJar development teams</li>
</ul>
<h2>About you:</h2>
<ul>
<li>4+ years of experience in cloud based DevOps with a heavy focus on AWS services</li>
<li>Production experience with: CloudFormation, CodeDeploy, Ruby applications, AWS cost optimization, and Postgresql</li>
<li>3+ Years of experience managing Kubernetes in production</li>
<li>Extensive knowledge of monitoring and operating applications in containers at scale</li>
<li>Experience with running disaster recovery scenarios, documenting issues, and implementing best practices that were discovered</li>
<li>Be accountable for the infrastructure you are provisioning and maintaining</li>
<li>Manage DevOps tasks from assignment through to production</li>
<li>Agile, humble, trustworthy, and a team player</li>
<li>Rapid learner who thrives in a fast-paced and demanding environment</li>
</ul>
<p><strong>At TaxJar,&nbsp; we believe a diverse team creates better solutions for our customers.&nbsp; Read our Diversity statement below:</strong></p>
<h2>TaxJar is a human-first company.&nbsp;</h2>
<p>People are accepted and free to be who they are.</p>
<p>We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.&nbsp;</p>
<p>Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We&rsquo;ve built a team based on trust, that endeavors to maximize our team members&rsquo; individual talents so our workplace creates a sense of meaning and belonging for everyone.</p>
<p>TaxJar&rsquo;s 2020 Diversity, Equity, Inclusion and Belonging report here.</p>
<p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at candidateexperience@taxjar.com.</p>

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PostgreSQL

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Kubernetes

DevOps Engineer

<p>Taxja's remote-only team of 180+ people is growing quickly. We have an immediate opening for a Security Engineer who wants to help us make eCommerce easier for everyone.</p>
<h2>Our core values:</h2>
<ul>
<li>We do the right thing for our customers</li>
<li>We're a team, built on trust</li>
<li>We're proud to be remote</li>
<li>We're in control of our own destiny</li>
</ul>
<p>The Security Engineer will help grow and maintain our Security Operations Program as it continues to mature. This is an individual contributor to our organizational, application, and cloud security areas. They understand how to break a project down into sizable, deliverable tasks. This position reports to the Head of Information Security.</p>
<p>Security Engineers at TaxJar primarily contribute by protecting, analyzing, monitoring, and detecting threats from different company assets. They are responsible for the vulnerability management program, for performing threat analysis using our Cloud SIEM solution and running our incident response process. As our business scales Security Engineers will need to identify new threats, risks, adapt to new regulations, and have ownership of changes to the architecture of our systems.</p>
<h2>Responsibilities:</h2>
<ul>
<li>Experience securing/monitoring/reporting for AWS and its services such as EC2, Lambda, ELB, ECS, IAM, S3, RDS, AWS Config, etc</li>
<li>Working closely with the DevOps team to build, maintain, and enhance current cloud monitoring and incident response processes and toolsets.</li>
<li>Define and implement appropriate policies for AWS security solutions</li>
<li>Analyze, track, and monitor security events from our Cloud SIEM (security analytics tool) and other sources to be able to identify unauthorized activity</li>
<li>Build required dashboards and reports to provide a high-level overview of the current security threats we are seeing&nbsp;</li>
<li>Provide recommendations to the security team about necessary changes to our cloud resources based on current&nbsp; security alerts and threats</li>
<li>Own the vulnerability management program and perform regularly-scheduled vulnerability scans to support regulatory compliance and identification of new vulnerabilities</li>
<li>Investigate and mitigate security incidents by following our incident response plans</li>
<li>Stay up to date with current threats and vulnerabilities and prioritize them based on the criticality</li>
<li>Perform security monitoring, security event triage, and lead incident response; including steps to minimize the impact and then conducting a technical and forensic investigation into how the incident happened</li>
<li>Assist with the management and configuration of our Web Application Firewall (WAF)</li>
<li>Improve the security logging in the current applications, platform, and tools</li>
<li>Perform threat analysis on security logging for the entire tech stack</li>
<li>Configure and manage the endpoint protection/detection and&nbsp; phishing solutions</li>
</ul>
<h2>Requirements:</h2>
<ul>
<li>3-5+ years of experience in a Security Operations role preferably in SaaS</li>
<li>2-4+ years of AWS Cloud Security experience&nbsp;</li>
<li>Strong knowledge of threats and vulnerabilities associated with application and network security in a cloud environment (AWS).</li>
<li>Strong understanding of Amazon Web Services(AWS) cloud application architecture &amp; microservices</li>
<li>Hands-on experience configuring and working with SIEM, SOAR, and EPP/EDR solutions</li>
<li>Experience with security technologies such as WAF, File Integrity Monitoring (FIM), SAST/DAST tools, etc.</li>
<li>Experience leading incident response plans, working with SIEM tool for log analysis (i.e. Sumo Logic, Splunk, etc.)&nbsp;</li>
<li>Experience with operating systems and hardening (Linux, OS X, and Windows) a plus</li>
<li>Certifications such as CISSP, GSEC, CEH or CISM highly desired</li>
<li>Agile, humble, trustworthy, and a team player</li>
<li>At TaxJar,&nbsp; we believe a diverse team creates better solutions for our customers.&nbsp; Read our Diversity statement below:</li>
</ul>
<h2>TaxJar is a human-first company.&nbsp;</h2>
<p>People are accepted and free to be who they are.</p>
<p>We embrace that diversity, equity, inclusion and belonging are essential sources of creativity and innovation that bring a richness of thinking and experience to the work that is celebrated at TaxJar. Simply put, we care. We will always put people - our team and our customers - first, by supporting our people to do their best work building products our customers love.&nbsp;</p>
<p>Our formula is simple. We believe we have an elevated level of responsibility in everything we do. This means we empower our team to do the right thing for each other and for our customers, and we do the right thing, even when it's harder. We&rsquo;ve built a team based on trust, that endeavors to maximize our team members&rsquo; individual talents so our workplace creates a sense of meaning and belonging for everyone.</p>
<p>TaxJar&rsquo;s 2020 Diversity, Equity, Inclusion and Belonging report here.</p>
<p>We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at candidateexperience@taxjar.com.</p>

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TaxJar Remote Jobs

Account Manager

Creative Designer

Software Engineer (Ruby on Rails / JavaScript)

DevOps Engineer

Security Engineer

TaxJar